With uncertainties about the pricing and credentials of local mechanics, finding a AAA Approved Auto Repair facility can help drivers feel more confident in their service options.
In a recent consumer survey led by AAA, results showed that one-third of U.S. drivers – a whopping 75 million motorists total – have yet to find a trusted repair facility. In fact, two-thirds of U.S. drivers generally lack confidence in auto shops and here’s why:
- Unnecessary service recommendations (76 percent)
- Overpriced services (73 percent)
- Negative past experiences (63 percent)
- And concerns that work will not be done correctly (49 percent)
However, without taking the time to locate a dependable auto shop, drivers are often left vulnerable to unfair prices and unprofessional establishments during unexpected car trouble. As winter approaches and roads get icy, AAA urges all motorists to locate a reputable facility before any problems arise.
So, how do you find a reliable mechanic in an industry with a bad reputation? Research!
Before heading to any repair shops, it is your job to do some digging. Find out how long potential facilities have been in business and check with the Better Business Bureau to see how past complaints were handled. Both can be great indicators of a shop’s quality and ethical practices. You can also ask family members and friends for recommendations or visit AAA’s website to locate a AAA Approved Auto Repair facility near you.
Created over 35 years ago, the AAA Approved Auto Repair (AAR) program was designed to do all the hard work for you. The database includes nearly 7,000 facilities across North America, all certified for their high professional standards. You can expect top-notch technical training and equipment, superior cleanliness, and great customer service. AAA repair shops even undergo quarterly inspections and annual re-certifications to ensure consumers receive the best car care possible.
While the program helps all drivers find trusted auto repair, AAA members also get to save some money! Added perks include: discounted services, free inspections, assistance with dispute resolutions, a 24-month/24,000-mile warranty, and more.
When it comes to car maintenance, building a relationship with your technician is extremely important. So, after choosing a AAA repair shop in your area, be sure to schedule an appointment. Starting out with a minor job (such as an an oil change or a tire rotation) will give you the opportunity to get a feel for the facility without taking any big risks. Chat with employees while your car is being serviced and take a look around. Were the mechanics friendly? Was the facility clean and organized? If you’re satisfied with the shop’s work and service after one or two visits, then stick with it. Letting a facility get to know you and your vehicle can create even better experiences in the future.
Do you use a AAA Approved Auto Repair facility for your auto repairs and maintenance? Tell us in the comments!